Frequently Asked Questions
How can I contact your Customer Services team?
Use our Enquiry Form
Email us at firstname.lastname@example.org
Or call us on 0118 907 65 88
Are the coin photos of the actual item for sale?
Yes. Unless specifically stated otherwise the photos we provide show the particular coin for sale.
We always do our very best to provide photographs which give you an accurate view of the coin. We never attempt to hide flaws or make a coin look better than it really is. We want you to be completely happy with your purchase and satisfied that the condition and appearance of the coin is as you expected.
How much does UK delivery cost and how long does it take?
Free delivery is offered on all orders.
Orders placed before 1.30pm on Monday to Friday are normally dispatched on the same day. Orders placed after 1.30pm on Monday to Thursday are normally dispatched on the next working day. Orders placed after 1.30pm on Friday or at the weekend are normally dispatched on the following Monday or on the next working day if there is a Bank Holiday.
All items are sent by either Royal Mail First Class, Royal Mail First Class Signed For or Royal Mail Special Delivery. We will choose the appropriate shipping method based on order value.
Deliveries will usually arrive the day after dispatch but may take up to 3 working days. Please note however that because delivery is provided by a 3rd party we are unable to guarantee delivery within these time frames.
How can I track my order?
You can sign in to your account to track your order.
I have not received my item/s, can I check the status of my order?
You can check your order status simply by signing in to your account.
Do you offer international delivery?
No, we currently deliver to UK addresses only. International customers can use our eBay shop.
What is your returns and refund policy?
We understand that from time to time you may wish to return a product to us. Products must be returned in an unaltered state and include the original packaging and we must receive the returned product within 30 days following the date of dispatch of the product to you.*
*See our returns policy page for more information.
Can I cancel an online order?
You can cancel your order but only prior to dispatch of the item/s. Please contact our Customer Service team to see whether your order can be cancelled.
If you decide to cancel after your item has been dispatched please wait until your items have been delivered. You can then return the item/s to us and receive a full refund* within 30 days following the date of dispatch of the product to you. If you decide to add to your order after you have received our email confirming dispatch of your items, you will need to place another order.
More details of our returns policy
What payment options do you accept?
We accept a range of debit and credit cards via PayPal.
You do not need a PayPal account to purchase items from our website.
Do I need to create an account to buy something?
You do not need to create an account but if you do you will be able to sign in and track the progress of your order(s) and see details of any previous orders. The checkout process will also be quicker for you in the future as you will not need to type in all of your details again when you checkout.
How can I change my name, email address or address?
To change any of your details, simply log into ‘My Account’ found at the top right-hand side of our website and click on the ‘EDIT ACCOUNT’ or ‘EDIT ADDRESS’ links and update the information as needed.
I’ve forgotten my password, how can I re-set it?
To re-set your password, go to ‘Login’ at the right-hand side of our website, click ‘Lost your password?’ and then enter your email address where requested and click on the ‘RESET PASSWORD’ button. We will email further instructions on how to reset your password.
Please remember to check your spam/junk email folder, in case it ends up in there.
What are your terms & conditions?